FAQs

Shipping is FREE on orders totalling $35 USD or higher (or equivalent in € Euro / £ UK)

Orders totalling less than $35 USD there is a small $4.99 shipping fee (£3.99 UK / € 4.99 Europe)

To get FREE Shipping just add enough items to your cart to reach $35 USD (or equivalent €/£ ). Then when you go to the Checkout page, select the option 'FREE Tracked Shipping'

Yes, all our products are shipped by trackable delivery. After your package has left the supplier, you will be sent an email with a tracking number.

Simply click the tracking number link in the email or enter your tracking number into this website https://parcelsapp.com/en/tracking/ and it will provide a status update on where your package currently is.

It may take a few days before you receive a tracking number (by email), and another few days before the tracking starts to show updates. If you don't see tracking updates yet, just wait a couple of days and try again.

In case the tracking does not work more than 10 days after you received the tracking number, please contact us via email. We can check in more detail the location of your package.

If the website said your order was completed, but you haven't received a confirmation email after a few minutes, please first check your email spam/junk folder.
In case you still didn't receive an email after a couple of hours, please contact us via our Contact page. We will check if the order completed and manually resend the order details to you.

We accept credit and debit cards (Visa, Mastercard, American Express), Google Pay and Apple Pay.

Quickly Pay in 2 Clicks with Google Pay or Apple Pay. If these options are available on your device, they will display next to the Add to Cart. Simply tap the 'Buy Now' or Apple Pay/Google Pay button, check your details and buy.

We use one of the Worlds most popular payment providers for secure payment services. Your card details are encrypted and sent directly to secure servers. We do not hold your card details.

We are shipping to the United States, United Kingdom, Canada and some EU countries.

Unfortunately currently we don't ship to Australia/New Zealand. We are constantly looking to increase the number of countries we can ship to.

Yes we use one of the Worlds most popular payment providers for secure payment services. Your card details are encrypted and sent directly to secure servers. We do not hold your card details.

If the item is unavailable, you can be sure that we are working hard with our suppliers to get is restocked. Please check again in a day or two.

It is sometimes possible (although not guaranteed) to cancel your order, up to a few hours after placing the order. Please contact us immediately, and we will check if it is possible to cancel. Once your order has been processed and sent to fulfilment it is no longer possible to cancel.

We can only accept returns for faulty or items damaged on arrival.

We are sorry, but we cannot accept returns for items that do not fit. It is important that you carefully read the size chart on the product page BEFORE ordering. Each page with clothing has a size guide. Please check the sizes with your measurements.

Generally T-Shirt sizes are standard U.S. sizes (S, M, L, XL, XXL). If you are ordering from Europe or Asia the sizes may differ for your locality. Please ensure you check the size guide which displays inches and cm.

We can only accept returns for faulty or damaged items.

We are sorry but we cannot accept returns of items which you don't want any more.

All our product pages have comprehensive descriptions and photos, and a size guide for T-Shirts.

Please see our Returns & Refunds Policy

EU Customers

Customers located in the European Union have additional legal rights. Please see our Returns & Refunds Policy page for information.

Please note that it may take several days before the tracking starts to show updates. Just wait a couple of days and try again.

In case the tracking number does not work more than 10 days after you received it, please feel free to contact us and we will check.

If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake.

We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address entered at checkout but that the customer has entered incorrectly.

Our goal is for customers to be happy with their purchase, but things may not always go as planned. If things don’t go as planned, please contact us and we will try to make things right for you.

Whenever an item arrives faulty or 'dead on arrival', we will offer you a replacement item. In case the product is no longer available we will offer you a full refund for that item.

Please note: We do not send a replacement item or refund if only the packaging or box is damaged.

Returns Procedure

In all cases we ask you first to email us providing your order number, a description of the issue, and sending photos of any damaged item or damaged packaging.

Once we have assessed your complaint we will advise you by email how to proceed with your return, if applicable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement or refund.

If you are approved a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 to 14 days.

To complete your return, we require a receipt or proof of purchase (your order number).

If your original order contained multiple items, and you are returning only part of the order, then you will be refunded for the returned part only.

How to ship your return back

To return your product, you should mail your product to the address we will email you. You should use a trackable shipping service with proof of delivery.

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $50 you should consider using an insured shipping service.

Depending on where you live, the time it may take for the replacement to reach you, may vary.

On the occassions where we need to make a refund to you (eg. if the item is no longer in stock), we refund only to the card or payment method you originally used to purchase. Refunds can take 7 to 14 days to reach your account.

In case your credit card already expired before we make the refund, you will need to contact your bank/card company for assistance.

If you haven’t received a refund yet, please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us

When you purchase from us we charge you in US Dollars, € Euro, or £ UK depending on your location. We refund you in full in the same currency.

If you are using a credit card with a NON-USD/Euro/British Pound currency, there will likely be a difference in exchange rate from the purchase date to the refund date, causing a change in the refund amount. Also your bank may charge fees which we have no control over.

The currency you pay is automatically set by the website according to your location. In Europe the currency is € Euros. In the UK the currency is £ pounds. In the United States and all other locations, the currency is set to the default $ USD.