Returns
Our goal is for customers to be happy with their purchase, but things may not always go as planned. If things don’t go as planned, please contact us and we will try to make things right for you.
Whenever an item arrives faulty, damaged or ‘dead on arrival’, we will offer you a replacement item. In case the product is no longer available we will offer you a full refund for that item.
Please note: We do not send a replacement item or refund if only the packaging or box is damaged.
We are sorry, but we cannot accept returns for clothing items that do not fit. It is important that you carefully read the size chart on the product page before ordering. We cannot accept returns of items which you don’t like. We wouldn’t be able to offer you beneficial prices, if we accepted all returns.
Returns Procedure
In all cases we ask you first to email via the Contact page providing your order number, a description of the issue, and sending photos of any damaged item.
Once we have assessed your complaint we will advise you by email how to proceed with your return, if applicable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement or refund.
If you are approved a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 to 14 days.
To complete your return, we require a receipt or proof of purchase (your order number).
If your original order contained multiple items, and you are returning only part of the order, then you will be refunded for the returned part only.
Shipping returns
To return your product, you should mail your product to the address we will provide you by email. You should use a trackable shipping service with proof of delivery.
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $50 you should consider using an insured shipping service.
Depending on where you live, the time it may take for the replacement to reach you, may vary.
EU Customers
Customers located in the European Union have additional legal rights. You may return an unwanted item, provided it is unopened and unused, complete with all tags, within 14 days of delivery. You are responsible for the return shipping costs, and the item should be sent by a tracked shipping service. We cannot be responsible for returned items lost in the post. You may need to ship internationally.
EU customers should email us at contact@dontwait.shop and we will advise you how to proceed.